Thursday, December 18, 2008

Caring for your customers in Web 2.0

Gary Vaynerchuck, founder of WineLibraryTV, posted this video on caring for customers. I thought he touched a very important point that is difficult for many to grasp today; caring for one's customers. When I say this, I do not mean it in the generic way. I mean truly having a genuine concern for the experience of users of your product or viewers of your content. This is rare and I think few people today truly grasp what that means. He therefore earned a posting on my Great Talks blog because of his understanding of the sacrifice necessary to be successful. Listen to what he has to say, truly LISTEN.

He does not only say this. I actually bought two bottles of wine from his web store and sent him a twitter message complimenting him on the great service the store provides, and he actually sent me a thank you message back. A simple gesture like that, I believe, truly makes a difference. Who knows, maybe I will recommend this site to some of my friends and bring in more business to him. That's the effect of caring.

You all have a good day. Enjoy.
Check out his website: WineLibraryTV

Interested in purchasing wines or even reviews on them before sampling,
check out the wine store: WineLibrary Store